Receiving Your Items
What to do when your items arrive
Tracking Your Order
After the seller marks your order as shipped, you'll receive:
- Tracking number (if provided)
- Shipping date
- Seller's notes about shipping
- Notification in your dashboard
When Your Package Arrives
1
Inspect the Package
Check if the package is in good condition. Look for any signs of damage.
2
Open & Verify Contents
Carefully open the package and verify the item matches the listing description. Check for:
- Correct item
- Condition as described
- No damage
- All parts/accessories included
3
Confirm Receipt
If everything is correct, go to Dashboard â My Purchases and click 'Confirm Receipt'. This completes the transaction.
Item Is As Expected
- Click 'Confirm Receipt' in your dashboard
- Leave a review for the seller (optional but appreciated)
- Transaction marked as completed
Item Has Issues
If there's a problem with your item:
- DO NOT confirm receipt yet
- Take photos of the issue
- Contact the seller via Chat immediately
- Explain the issue and share photos
- Try to resolve with seller first
- If unresolved, contact admin support
Auto-Review System
If you don't leave a review within 7 days after the seller ships, the system automatically gives them a 5-star review. This assumes no complaints = satisfied customer.
Why Leave a Review?
- Help other buyers make informed decisions
- Give sellers feedback to improve
- Build trust in the community
- Takes less than a minute!