Shipping Process
Learn how to properly package and ship items to buyers
When to Ship
Ship items after you've confirmed the buyer's payment. The order will be in the 'Ready to Ship' tab.
Packaging Tips
- Protect the card: Use card sleeves, top loaders, or card savers
- Prevent bending: Add cardboard backing for extra protection
- Waterproof: Use plastic bags or bubble wrap mailers
- Mark fragile: Write 'FRAGILE' on the package
Marking as Shipped
Go to Ready to Ship
In Dashboard â My Sales, find the order in the 'Ready to Ship' tab.
Click 'Mark as Shipped'
A dialog will appear asking for shipping details.
Add Tracking Number
Enter the tracking number from your shipping carrier (optional but recommended).
Add Notes (Optional)
Include any helpful information for the buyer (e.g., 'Sent via Kerry Express, expect delivery in 2-3 days').
Confirm Shipping
Click 'Confirm Shipping'. The buyer receives a notification and can track their package.
Tracking Numbers
Always provide tracking numbers when possible. They reduce buyer anxiety and disputes, and help prove delivery if issues arise.
Recommended Carriers (Thailand)
- Kerry Express: Fast, reliable, good tracking
- Thailand Post: Economical, nationwide coverage
- Flash Express: Affordable, growing network
- J&T Express: Good rates, reliable
After Shipping
Completing the Order
The order is completed when the buyer clicks 'Confirm Receipt'. This updates the status to COMPLETED.
Auto-Review System
After 7 days, if the buyer hasn't left a review, you automatically receive a 5-star review. No complaints = satisfied customer!
Stay Available
Be ready to answer buyer questions about delivery. Quick responses build trust and lead to better reviews.